To restart, select Start > Power > Restart. This restart will automatically prompt your PC to reinstall your audio driver. Note: Be sure to save your documents and any other current work before you restart. Select and hold (or right-click) the listing for your sound card or audio device, select Uninstall device, select the Attempt to remove the driver for this device check box, and then select Uninstall. If that doesn't work, try uninstalling your audio driver. If Windows doesn't find a new driver, look for one on the device manufacturer's website and follow those instructions. Follow the instructions to complete the update. Select and hold (or right-click) the listing for your sound card or audio device, such as headphones or speakers, select Update driver, then select Search automatically for drivers.
Select the arrow next to Sound, video and game controllers to expand it. In the search box on the taskbar, type device manager, then select it from the results. To update your audio driver automatically:
If you're having audio issues after installing updates, try rolling back your audio driver. If that doesn't work, try using the generic audio driver that comes with Windows. If that doesn't work, try uninstalling the audio driver (it will reinstall automatically). Make sure your audio driver is up to date and update it if needed. I don't have any Start menu items for Dell Audio or Realtek Audio, and I don't have a c:\program files\Realtek folder.ĭoes that application go by any other names or locations? Obviously it's on my laptop but I can't find it.Īgain, it's a corporate build and I cannot install new software or drivers.Hardware problems can be caused by outdated or malfunctioning drivers. I think it would work again if I could get the "Which device" prompt back, but I don't know how. Audio does not play through the laptop speakers, and it doesn't pick up input from the mic, it keeps the laptop mic active. Today after a reboot, I find that the laptop must think the mic is a headphone. I got bored of making this choice every time, so I checked "Don't show this dialog again". Every time I used the mic, I made the same choice, it worked. I chose "Mic in" and the microphone worked fine, and audio still played through the laptop speakers.
When I plugged in the mic, I got a prompt asking me "Which device did you plug in? Mic in, Line in, etc." I cannot use a USB mic because I have no more ports available and I am trying to keep my setup simple. I purchased a simple lapel microphone with a 3.5mm jack input to use with my laptop when I am not plugged into a dock. My corporate help desk could not fix my problem.
It's a work laptop with corporate management, so I can't install software or update drivers.
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